Policy
Refunds, pauses and cancellations
How a damaged bottle, a pause, a cancellation, ghee and the glass bottles are handled.
If a bottle is not as it should be
Milk is fresh and perishable, so it cannot be returned. If a bottle arrives damaged, leaking, or not as it should be, tell us on WhatsApp the same morning with a photo; we replace it with the next delivery or credit it in that month’s bill — your choice.
Pause or change any day
Message us by 6:30 PM and the change applies from the next morning. Nothing is charged for paused days.
Cancel any time
Your reservation ends after the last delivered morning. Postpaid members settle that month’s bill; prepaid members receive the unused balance back to the original payment method. Refunds are initiated within seven working days.
Ghee
Ghee is made to order in small lots. A jar can be cancelled for a full refund until it is dispatched; after dispatch it can only be replaced if it arrives damaged.
Bottles
Bottles stay ours: rinse and leave them out for collection. We do not charge for bottles that are returned.
Questions
[email protected] · +91 76666 05000